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General Terms and Conditions (GTC)

1. General provisions

§ 1 Scope; Contract language

  • These terms and conditions (GTC) apply to the contracts concluded individually and online between you and me, Antonella Kramer, Oberhachingerstrasse 23, 82031 Grünwald.

  • Differing conditions from you will not be recognized unless I expressly agree to their validity.
  • The language available for concluding the contract is exclusively German.

§ 2 Applicable law; mandatory consumer protection regulations


  • The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods, if

  • you have your habitual residence in Germany, or
    Your habitual residence is in a country that is not a member of the European Union.

  • If you have your habitual residence in a member state of the European Union, German law also applies, although mandatory provisions of the country in which you have your habitual residence remain unaffected.

§ 3 Limitation of liability

I am liable for intent and gross negligence. Furthermore, I am liable for the negligent breach of obligations, the fulfillment of which is essential for the proper execution of the contract, the breach of which endangers the achievement of the purpose of the contract and on whose compliance you as a customer can regularly rely. In the latter case, however, I am only liable for foreseeable, contract-typical damage. The same applies to breaches of duty by my employees, representatives and vicarious agents. The above exclusions of liability do not apply in the event of injury to life, body or health. Liability under the Product Liability Act remains unaffected.

2. General conditions for booking my coaching, workshops and retreats (consulting services/services)

§ 4 Scope of my services, the customer's own responsibility, booking


  • I offer professionally conducted coaching, workshops and retreats as well as other related services (hereinafter “consulting”) on the basis of a service contract within the meaning of Section 611 of the German Civil Code (BGB). I cannot guarantee or guarantee that the defined goals will be achieved or the success you desire.

  • I will support you as part of the consultation to the best of my knowledge and ability, but you are responsible for your own personal change and must be prepared to work on yourself as much as you can in order to achieve the changes you want.

  • My advice does not include medical, medical, psychiatric, psychological or psychotherapeutic treatment or advice that replaces such treatment and is therefore not suitable for people who need such treatment or support. You remain responsible for your perceptions, feelings, findings, insights, experiences, etc. and therefore for your physical and mental health during my consultation and throughout the entire collaboration. This includes the consultation itself as well as all other tasks and exercises before, during, after and in connection with my consultation. You acknowledge that all actions taken in the course of the collaboration are solely your own responsibility.

  • Booking a consultation is always done through individual communication. Booking a consultation becomes binding upon your acceptance of my offer.

§ 5 Booking and cancellation of individual sessions

  • If we have made a fixed appointment for coaching or another consulting service (e.g. an individual workshop) for which I hold an individual session with you - online or in person - or you have booked an appointment online, you can do so - without this the agreed costs will be billed - cancel by email or post up to 48 hours before the agreed start of the appointment.

  • If you cancel up to 48 hours in advance, the agreed amount will be refunded or an alternative date will be set after consultation. The full amount is then due, even if you cannot attend the appointment. You reserve the right to prove that I suffered no or only minor damage.

  • I reserve the right to cancel or postpone agreed appointments without giving reasons, although I will of course arrange a new appointment with you. In the event of a cancellation or if we cannot find a new date, you will of course receive a full refund of any payments you have already made.

  • Your statutory right of cancellation for services booked online remains unaffected by the above regulations, although this only applies if you use my consulting services for professional reasons.

§ 6 Reservation and booking of retreats


  • As far as my offers include retreats, they only include the services I provide as part of seminar days. You must book travel, accommodation and meals independently and at your own expense.

  • You can initially only reserve retreats. A deposit of 50% of the course fees is required for the reservation. The booking only becomes binding when you receive a corresponding confirmation from me in text form no later than 4 weeks before the start of the soul journey (= 1st day of the seminar). Immediately afterwards you will receive an invoice for the additional 50%. Until we receive the booking confirmation, you and I can withdraw from the reservation without incurring any costs.

  • Your statutory right of cancellation for trips booked online remains unaffected by the above regulations, although this only applies if you use my consulting services for professional reasons.

3. Conditions for coaching, workshops and retreats booked online

§ 7 Conclusion of the contract

  • The presentation of the offers in my online shop does not constitute a legally binding offer, but rather an invitation to order (invitatio ad offerendum).

  • By clicking the “Order for a fee” button in the last step of the ordering process, you are making a binding offer to purchase the services displayed in the order overview. Immediately after submitting the order, you will receive an order confirmation, but this does not constitute acceptance of your contract offer. A contract between you and me is concluded as soon as I accept your order via a separate email. Please check the SPAM folder in your email inbox regularly.

§ 8 Technical steps up to the conclusion of the contract and correction of input errors

As part of the ordering process, you first put the desired products in the shopping cart or select the date you want or the date I offer for the event you want in the event calendar. For my services, you will be asked directly for your name and contact details after you have selected an appointment. If you click on “Confirm” after entering them, the desired services will be added to the shopping cart. There you can change the desired number of people at any time or remove services completely. If you have stored products or services there, by clicking on the “Continue” buttons you will first be taken to a page where you can enter your (further) data and then select the payment method. Finally, an overview page opens where you can check your information. You can correct your input errors (e.g. regarding payment method, data or the desired number of people) by clicking on “Edit” or “Edit order”. If you would like to cancel the ordering process completely, you can simply close your browser window. Otherwise, after clicking the confirmation button “Order for a fee”, your declaration becomes binding in accordance with Section 7, second bullet point of these General Terms and Conditions.

§ 9 Storage of the contract text

The contractual provisions with information on the services ordered, including these general terms and conditions and the cancellation policy, will be sent to you by email upon acceptance of the contract offer or with notification thereof. I will not store the contractual provisions.

§ 10 Payment conditions

I issue invoices for my consulting services, which must be paid by bank transfer within 14 days. I reserve the right to demand advance payments for my services. When booking services via my online shop, the amount owed is due immediately upon ordering. Payment for the services is made using the payment methods offered in the online shop.

4. Final provisions

§ 11 Place of jurisdiction; online dispute resolution and alternative dispute resolution; severability clause

If you were domiciled or habitually resident in Germany when the contract was concluded and either moved out of Germany at the time I filed the lawsuit or your domicile or habitual abode is unknown at that time, the place of jurisdiction for all disputes is Grünwald.
The European Commission assumes a platform for online dispute resolution (OS). My email address
I am neither obliged nor willing to take part in a dispute resolution procedure according to the Consumer Dispute Settlement Act (VSBG).
If individual provisions of our contract are ineffective, this will not affect the rest of the contract.

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